Refund & Returns Policy

Quick Summary

• Return window: 14 days from delivery for eligible items
• Item condition: unworn, unwashed, original tags/packaging intact
• Refund method: original payment method once inspected
• US returns: prepaid label for eligible returns; international: customer-provided shipping
• Exclusions: final sale, undergarments, used/worn items, personalized items

Return Window

You may request a return within 14 days of the delivery date shown by the carrier. Initiate your return within this timeframe and ship the item back within 7 days of approval.

Eligibility Criteria

• Items must be in new condition: unworn, unwashed, no odors, no marks, and with all tags, accessories, and original packaging.
• Sneakers and boxed accessories must include the original box in resellable condition.
• Bundles must be returned complete.
• Proof of purchase from supreme-outlet.com is required.

Non-Returnable Items

• Final sale and clearance items
• Underwear, socks removed from packaging, face masks
• Customized or monogrammed items
• Items marked “made to order” or “preorder final”
• Gift cards

How to Start a Return

1. Contact us at [email protected] with your order number, item(s), and reason for return.
2. We’ll confirm eligibility and send a return authorization (RMA) with instructions. US orders that qualify will include a prepaid label.
3. Pack securely. Include the RMA inside the package and write the RMA on the outer label if requested.
4. Ship within 7 days of approval. Keep your tracking receipt.

Returns sent without an RMA or to an address not provided by support may be refused.

Refunds

• Processing time: up to 5 business days after the item arrives at our facility.
• Refunds are issued to the original payment method. Depending on your bank, funds may take 3–10 business days to appear.
• Original shipping costs are non-refundable unless the return is due to our error (wrong item/size shipped or defective product).
• If a used/altered item is returned without approval, we may return it to you or issue a partial refund at our discretion.

Exchanges

To get your size fast, we recommend placing a new order and returning the original item for a refund. Direct size exchanges are subject to availability and are not guaranteed.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Include photos of the item and packaging. We’ll provide a solution—replacement (if available) or a prepaid return with a full refund.

Authenticity Guarantee

We stand behind every item we sell. If an item you receive is proven inauthentic, you’ll receive a full refund, including original shipping, upon return. Contact support with your order number and any supporting details.

Return Shipping & Fees

• US customers: eligible returns receive a prepaid label; in some cases a $7 flat return shipping fee may be deducted from the refund.
• International customers: you are responsible for return shipping and any duties/taxes. Mark the shipment as “Return of Goods.”
• Restocking fee: we do not generally charge one, but heavily damaged packaging or missing accessories may incur a reasonable deduction.

International Orders

• Duties and taxes paid on import are not refundable by Supreme Outlet. Check with your local customs office for potential recovery.
• Exchanges are processed as return-and-repurchase.

Price Adjustments

One-time price adjustment may be honored if the price of an identical item is reduced on supreme-outlet.com within 7 days of your purchase and the item is still in stock. Excludes clearance, limited releases, and promo codes.

Holiday & Drop Periods

During peak drop weeks and holidays, return processing can take slightly longer. We’ll keep you updated by email at each step.

Chargebacks & Fraud Prevention

We investigate all claims. Initiating an unwarranted chargeback may delay resolution. For the fastest help, contact support first.

Contact

Questions? Need help with a return?

• Email: [email protected]
• Hours: Mon–Fri 9:00–18:00 ET, Sat 10:00–16:00 ET
• Address: 1269 Mission St, San Francisco, CA 94103, USA

Policy Updates

We may update this policy to reflect changes in our process or the law. The latest version will always be posted on this page.